Refund policy

Since all our products are made to order, we regret that we are UNABLE to accept Returns or Exchanges.

However, we recognize that unexpected circumstances may occur. In the rare event that your items arrive damaged or are lost during transit, you are entitled to a full refund.

Your satisfaction is paramount to us. If you have any concerns or specific requirements regarding your order, please don't hesitate to contact us. Our team is committed to ensuring that your experience with us exceeds your expectations.

Please note:

• Remember not to return the item(s) you received because we do not have any return policy.
• All returned/ undelivered parcels due to the wrong shipping address will not be returned to our factory, but sent directly to the Charity organization.